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  • Wireless Broadband
    • Edderton Coverage Area
    • Birichen Coverage Area
    • Inner Dornoch Firth Coverage Area
    • Kyle of Sutherland
  • Dedicated Wireless Broadband

    PtP Wireless Links (Leased Wireless Link)

  • Customer Portal

    portal.highlandwireless.co.uk

  • Customer Support

    All things support!

  • Website

    highlandwireless.co.uk

Upcoming Maintenance

[Scheduled] Internet Service at Risk

Expected to begin
  • Edderton Coverage Area
Mon, 12 Nov 2018
14:26:13 GMT
Overview

We are carrying out some maintenance to our electrical supply at our Struie Hill mast. Although we do not anticipate a long outage period, there will be a short outage as we transfer the equipment onto backup generator power. During this time window, your service will be at Risk.

  • Scheduled for Thu, 15 Nov 2018 9:00AM GMT
  • Expected to take 8 hours

[Scheduled] Temporary Loss of Internet Service

Expected to begin
  • Birichen Coverage Area
Mon, 12 Nov 2018
12:11:58 GMT
Overview

To ensure our customers continue to receive a quality superfast broadband connection. We are carrying out upgrades to our wireless backhaul link. During this time there may a loss of internet service/intermittent connection. We estimate that the loss of internet will only be a maximum of 2 hours.

  • Scheduled for Thu, 15 Nov 2018 9:00AM GMT
  • Expected to take 8 hours

Previous Incidents

[Complete] Temporary Loss of Internet Service

This was a planned incident, it took 2 hours and 30 minutes.
  • Wireless Broadband
  • Edderton Coverage Area
  • Birichen Coverage Area
  • Inner Dornoch Firth Coverage Area
  • Kyle of Sutherland
  • Dedicated Wireless Broadband
  • Customer Portal
Mon, 12 Nov 2018
16:30:05 GMT
Overview

We are going to be upgrading our Core Network Router, which will result in a loss of internet service, while the upgrade happens. During this time, the customer portal will also be unavailable.

  • Scheduled for Wed, 14 Nov 2018 12:00AM GMT
  • Expected to take 2 hours and 30 minutes
Wed, 14 Nov 2018
00:00:01 GMT

The scheduled maintenance is now underway. We'll keep you updated on our progress.

02:30:01 GMT

The maintenance is now complete. Thanks for your patience.

[Resolved] Intermittent Loss of Broadband Service

This incident lasted 16 hours and 39 minutes.
  • Kyle of Sutherland
Wed, 7 Nov 2018
21:42:34 GMT

We are currently, experiencing intermittent loss of Broadband Service in the Kyle of Sutherland Area. We are looking into this and will provide an update as soon as possible. We apologise for any inconvenience that is caused!

22:17:42 GMT

We have looked into the issue and we believe that there is some interference which is causing the intermittent issue. We will work on resolving this tomorrow (Thursday) morning!

Thu, 8 Nov 2018
14:22:31 GMT

This issue has now been resolved early this morning!

No further notices from the past 7 days.